5 Ways to Increase Customer Satisfaction

Keeping customers happy should be a key part of any business strategy. And that means delivering products quickly, efficiently and at a sensible cost. This is particularly important for parts and repair companies, where delays can result in dissatisfied customers. As unhappy customers are unlikely to become long-term customers, this can have a negative impact on your business.

At GenRev, we’re fully committed to providing an unrivalled level of service to our customers. We work very hard to offer a range of flexible delivery options for businesses. So, we’d like to share some of the knowledge we’ve gained over the years, when it comes to increasing customer satisfaction.

1. Always put the customer first
   Your customers should always be your top priority. When we say we’ll have your parts with you by a certain time, we keep to our word. Whether it’s just one single package or an entire vanload of items, we’ll deliver your packages and parts to where they need to be.
2. Go the extra mile for your customer
   Always be on the lookout for new ways to add extra value to the services you provide. We drive hundreds of miles every day delivering parts wherever they’re needed. But we also work through the night too, ensuring our customers get the parts they need in time for the start of the working day. Our In Night distribution service lets our customers ship last-minute orders safely and securely, thanks to our guaranteed delivery times.
3. Help your customers to work more efficiently
   Look for ways to help your customers so they can work more efficiently. One example of this is where we came up with our In Boot delivery service. We deliver parts directly into the boots of field service engineers’ vehicles before they start their day’s work, saving them valuable time. Rather than having to physically go and collect parts, everything they need is ready at the start of each working day, leading to increased productivity. And we’ll even collect up unwanted or unused parts and deliver them back to your central hub too.
4. Save your customers time and money
   If you can save companies from having to pay out extra money for warehouse storage, they will be happy customers! This is one of the benefits of our Just In Time distribution service, as well as cutting down on waste, improving efficiency and reducing unproductive time.
5. Offer added-value services
   Your customers will appreciate the benefits of a more efficient supply chain, which may allow you to reduce your operational costs. In addition to our time-sensitive delivery options, we also offer tailored business solutions according to our customers’ needs. We provide scheduled and multi-drop deliveries, as and when they’re needed.

Customer satisfaction is our team’s number one priority and it should also be yours too. By getting deliveries out on time, businesses can avoid wasting precious money, time and resources. And you can run your business more efficiently, knowing that your deliveries will always be exactly where and when you need them.

Are you satisfied with your current delivery partner? Please get in touch to find out how we can help your company.